Sending emails from open source apps with your domain name

Owned by Pierre Boulay (Unlicensed)
Last updated: Jun 29, 2016 by CamilleCrespeau (Unlicensed)
1 min read

Problem

My emails from open source applications (SugarCRM, vTiger, Dolibarr, Magento) are no longer being sent to my designated users or customers. 

Solution

Have a look at the email address you use to send emails, and in particular to the domain name used for this email address (e.g. mycompany.com for john.doe@mycompany.com). If you configured the domain name yourself follow these steps to restore email sending. If not please forward this page to the person in charge of the setup.  Typically setting up a domain requires to liaise with your domain provider like GoDaddy or OVH.

  1. Read Documentation of DNS settings 

  2. Send the Domain Name you are using to support@maestrano.com or using the chat on maestrano.com

  3. Wait for us to get back to you with DKIM and SPF settings

  4. Update your DKIM and SPF settings, following the documentation above

  5. Once you have done so, please confirm with us and we will send you a validation request for you to consent our use of your domain name in vTiger

  6. Please do not click it; instead, forward the validation request to us and we will validate it for you

Any question? Contact us on support@maestrano.com