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Table of Contents
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Infrastructure

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Elements needed

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  • From where do you want to manage your infrastructure: AWS? Azure? On premise?
  • If applicable, provide a list of admin and simple users for the infrastructure management tool
  • Provide URLs and SSL certificates to use for the different components - uat and production
  • Define the number and name of tenants (=frontends) you need on each of your environments
  • Provide URLs ad SSL certificates to use for each frontend


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titleMNO team tasks

  • Provision infrastructure account
  • Provision URLs and SSL certificates for related URLs

Products / Components

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  •  Admin? Users?Provision infrastructure accountDefine the list of existing features you want access to (see: Maestrano Catalogue)
  • Who must have admin access to the platform (access to users' list, organisations' list, API credentials etc.)?
  • Who must have admin access to each tenant / frontend (access to users' list, organisations' list from the admin dashboard)?

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  • Activate / Deactivate features (admin dashboard / KPIs & Alerting / etc.)
  • Give admin rights to relevant users
  • Create a maestrano account with admin rights for each frontend: support@maestrano.com (credentials only accessible by Maestrano Support Team)

Applications

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Products / Components

coming soon: activate / de-activate custom features, admin access, frontend set up, etc.

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  • Define a list of application you want on your marketplace and your different tenants (see: Maestrano Catalogue)

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  • Check that the application is managed by developers.maestrano.com
  • Check the type of integration (Connec! - Connectors, Cloud - Connectors, Third Party Cloud Application, Hosted App) and see below specific elements needed and actions to take
  • From developers.maestrano.com, link the application + default environment to the new marketplace
  • From the platform's MNOHub, link the environment to the requested tenant(s)

Connec! - Connectors

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  • Obtain developer keys involving MNO in the process (e.g.: Xero, QBO)

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Cloud - Connectors

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  • Do you want Connectors to be hosted on-premise ? or from the cloud, hosted on Maestrano Infrastructure?
  • If on premise:  Obtain developer keys involving MNO in the process

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MNO team tasks

  • If on premise:
    • Add a new environement on developers.maestrano.com
    • Deploy connectors on Nex! specific instance (see: Deploying a Connector)

Third party

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Cloud Applications

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titleMNO team tasks

  • Check that the application is managed from the developer platform / is multi-marketplace
  • If not, contact application for them to start developer platform migration (see: How to migrate to the developer platform)

Hosted

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Applications

  • coming soon

Third Party Systems

Performance monitoring

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We recommend the use of New Relic (https://newrelic.com/) to manage your performances / error rates / availabilities...

  • Do you prefer using New Relic or a different system? Do you have an existing account or do you need a new one?
  • What's the list of your users/admins?

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MNO team tasks


  • Create / Set up account for enterprise customer a new account (APMs, Servers, and Synthetics) and invite admin/users

Logging monitoring

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titleElement needed

  • SumoLogic, Splunk or different system? Existiging account or new account?

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titleMNO team tasks

  • Create / Set up account for enterprise customer and invite admin/users
  • Configure log drains (see: Setting up a log drain)

Transaction emails system

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titleElement needed

  •  Mandrill Which tool should be used: Mandrill / SparkPost / Mailgun / Classic SMTP?  Existiging Do you have an existing account or new account?should we create a new one?
  • Who must have admin access to the tool?
  • Do you need customisations/branding on your emails?

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titleMNO team tasks

  • Create / Set up an account for enterprise customer and invite admin/users (see: Mailgun)
  • If email customisations are needed: provide access to edit templates or set up customisations

Customer onboarding and support

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