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Infrastructure
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- From where do you want to manage your infrastructure: AWS? Azure? On premise?
- If applicable, provide a list of admin and simple users for the infrastructure management tool
- Provide URLs and SSL certificates to use for the different components - uat and production
- Define the number and name of tenants (=frontends) you need on each of your environments
- Provide URLs ad SSL certificates to use for each frontend
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colour | Yellow |
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title | MNO team tasks |
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- Provision infrastructure account
- Provision URLs and SSL certificates for related URLs
Products / Components
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colour | Green |
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title | Element needed |
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- Admin? Users?Provision infrastructure accountDefine the list of existing features you want access to (see: Maestrano Catalogue)
- Who must have admin access to the platform (access to users' list, organisations' list, API credentials etc.)?
- Who must have admin access to each tenant / frontend (access to users' list, organisations' list from the admin dashboard)?
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colour | Yellow |
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title | MNO team tasks |
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- Activate / Deactivate features (admin dashboard / KPIs & Alerting / etc.)
- Give admin rights to relevant users
- Create a maestrano account with admin rights for each frontend: support@maestrano.com (credentials only accessible by Maestrano Support Team)
Applications
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colour | Green |
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title | Element needed |
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Products / Components
coming soon: activate / de-activate custom features, admin access, frontend set up, etc.
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- Define a list of application you want on your marketplace and your different tenants (see: Maestrano Catalogue)
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colour | Yellow |
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title | MNO team tasks |
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- Check that the application is managed by developers.maestrano.com
- Check the type of integration (Connec! - Connectors, Cloud - Connectors, Third Party Cloud Application, Hosted App) and see below specific elements needed and actions to take
- From developers.maestrano.com, link the application + default environment to the new marketplace
- From the platform's MNOHub, link the environment to the requested tenant(s)
Connec! - Connectors
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colour | Green |
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title | Element needed |
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- Obtain developer keys involving MNO in the process (e.g.: Xero, QBO)
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colour | Yellow |
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title | MNO team tasks |
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- Configure the connector using these developer keys (see: Renew and Install Xero entrust certificates)
Cloud - Connectors
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colour | Green |
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title | Element needed |
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- Do you want Connectors to be hosted on-premise ? or from the cloud, hosted on Maestrano Infrastructure?
- If on premise: Obtain developer keys involving MNO in the process
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- If on premise:
- Add a new environement on developers.maestrano.com
- Deploy connectors on Nex! specific instance (see: Deploying a Connector)
Third party
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Cloud Applications
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colour | Yellow |
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title | MNO team tasks |
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- Check that the application is managed from the developer platform / is multi-marketplace
- If not, contact application for them to start developer platform migration (see: How to migrate to the developer platform)
Hosted
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Applications
Third Party Systems
Performance monitoring
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colour | Green |
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title | Element needed |
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We recommend the use of New Relic (https://newrelic.com/) to manage your performances / error rates / availabilities...
- Do you prefer using New Relic or a different system? Do you have an existing account or do you need a new one?
- What's the list of your users/admins?
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- Create / Set up account for enterprise customer a new account (APMs, Servers, and Synthetics) and invite admin/users
Logging monitoring
Status |
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colour | Green |
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title | Element needed |
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- SumoLogic, Splunk or different system? Existiging account or new account?
Status |
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colour | Yellow |
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title | MNO team tasks |
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- Create / Set up account for enterprise customer and invite admin/users
- Configure log drains (see: Setting up a log drain)
Transaction emails system
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colour | Green |
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title | Element needed |
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- Mandrill Which tool should be used: Mandrill / SparkPost / Mailgun / Classic SMTP? Existiging Do you have an existing account or new account?should we create a new one?
- Who must have admin access to the tool?
- Do you need customisations/branding on your emails?
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colour | Yellow |
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title | MNO team tasks |
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- Create / Set up an account for enterprise customer and invite admin/users (see: Mailgun)
- If email customisations are needed: provide access to edit templates or set up customisations
Customer onboarding and support
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