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1 - Applications / APM

Errors

APDEX score

Availability

2 - Servers

CPU usage

Memory

Load

3 - Synthetics

Ping monitoring

4 - Alerting

KPIs

Ping

Channels: Slack & emails

5 - Process

Acknowledge

Use #incident

Use JIRA

Ask for help

Debrief post Incident

Review during Operations Monthly Review

6 - Examples

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