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1 - Applications / APM
Important KPIs to follow on an APM:
Transactions
Errors
APDEX score
Availability
2 - Servers
CPU usage
Memory
Load
3 - Synthetics
Ping monitoring
4 - Alerting
KPIs
Ping
Channels: Slack & emails
5 - Process
Acknowledge
Use #incident
Use JIRA
Ask for help
Debrief post Incident
Review during Operations Monthly Review
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New Relic is a tool used to give deep performance analytics for every part of your platform: applications and servers. You can easily view and analyse massive amounts of data, and gain actionable insights in real-time. It's a major tool to use in case of an incident.
Want to set up New Relic to support your platform? See: Setup New Relic for Monitoring
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