How to Sign In & Passwords

1 - Change User Id And Password (Global)

Change User ID when it is or will be different from the email address:

    Log into your QBO company.

    Click the Gear Icon > Your Account.

    Under User Activities, click Update Your Personal Information.

    Scroll down to Your Sign in Information, click Change sign in info and follow the steps to confirm your identity.  If you are waiting for a confirmation code to arrive by email, please be patient       as it can take several minutes to arrive. For more information on this additional sign in requirement, see Multi-factor authentication FAQ

    In the Profile tab click Edit for the User ID section.

    Change your user ID to your desired login name and enter your password.

    Click Save.

Note: Your new login name must be one that we currently do not have on file. If you see an error message at the top of the screen stating that the login name you chose is not available, it means that the name you chose is already in use. You will need to pick a different login name and click OK again until your chosen login name is accepted.

Change your user ID from one email address to another:

Log into QuickBooks Online.

Click the Gear Icon > Your Account.

Go to the User Activities section and click Update Your Personal Information.

Scroll down to Your Sign In Information, click Change sign in info and follow the steps to confirm your identity.  If you are waiting for a confirmation code to arrive by email, please be patient as it can take several minutes to arrive. For more information on this additional sign in requirement, see Multi-factor authentication FAQ  Note: If you don't have access to the old email address, please see our Email Change Request Process

 In the Profile tab click Edit for the User ID section.

 Change your user ID to your desired login name and enter your password.

 Click Save.

If your user ID is your email address and you want to change it to a non-email user name, a Master Administrator or a Company Administrator will need to add you as a new user by following these steps: 

Click the Gear Icon > Manage Users.

Click the New button.

Select the type of user access and click Next. 

Enter the email address and name, then click Next.

Complete the screens until you get to the last one, and then click Finish.

Once you click Finish, an email will be sent to the user added. Have the user read the email, and then click the link to accept the invitation.

Once added as a new user the Master Administrator or Company Administrator will need to delete the old user access.

Click Gear Icon> Manage Users.

Click to highlight your old user access.

On the right click Delete.

When the message: Are you sure you want to delete? appears click Yes.

Note:  These steps will also have to be taken if you are changing the user ID for the Master Administrator.  You would then have to transfer the Master Administrator role to the new user and delete the old user.  For instructions on how to transfer the Master Administrator role, see Transfer the Master Administrator role.

Change your Password:

Log into QuickBooks Online.

Click the Gear Icon then Your Account at the top of the screen. 

Go to the User Activities section and click Change Your Password.

A pop-up window may open and you may be required to sign in again and then enter a Confirmation code that is sent to your current email address. For more information on this additional sign in requirement, please see our help article Why do I need to sign in again to change my account information?

Enter your current password and then your new one. Click the OK button.

2 - Forgot User Id Or Password For Quickbooks Online

Having problems signing into your QuickBooks account?  

Follow the directions below to get back into your account.

We often find that the problem is with the user ID and not the password. Making sure you're using the correct user ID is the first step!   

•     Many people use their email address for the user ID.  Have you tried that?

•     If you tried an email address and that wasn’t it, do you have a common user ID that you use?

•     You may have multiple user IDs tied to your email address because of other Intuit services you currently use or used in the past.   

If you think that you are using the right User ID, then please note that passwords are case sensitive.

If you can't remember your User ID or Password, you can have your User ID emailed to you and then reset your password:    

1.Sign into your QuickBooks Online account:

For Canada, go to ca.qbo.intuit.com

For the UK, go to uk.qbo.intuit.com

For the USA and all other countries, go to qbo.intuit.com

2.Click the Can't access your account? link.

3.Enter your email address or user ID and click Continue.

4.Please check your email. We will send you an email with your user ID and a link to Sign In or Reset your Password. The confirmation screen will confirm the email address we have sent your login credentials to. Think your password may be the issue? The email gives you the option to reset your password.

Didn't receive the email?

•  Check your spam or junk folders to see if the email is listed there.

•  Try adding do_not_reply@intuit.com to your email safe senders list.

•  If these tips don't resolve the issue or you no longer have access to the email account you used to sign up for QuickBooks Online, see Email Change Request Process.