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changes.mady.by.user Cherry Chen (Unlicensed)

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  1. How can I manually settle my debtors?
    Change the Next action to the settlement type, either Settled FP, Settled PP, or Settled NP. Then change the date to the date of settlement and click the Save Changes button.
     

  2. How do I delete a debtor?
    A debtor can be deleted once loaded by clicking on icon and deleting the item.
     

  3. Why cannot I send the same letter twice?
    Compliance laws will not allow the same letter to be sent more than once, IODM has inbuilt rules to ensure this does not happen.
     

  4. Why cannot I reduce the period between notifications
    Compliance laws do not allow notifications to be sent in less time than allowed.
     

  5. Sometimes, the Next Action is greyed out
    This is perfectively normal, the Next action is greyed out when the process is waiting to run. This means once an action is requested it must occur before another one can be scheduled. Just wait a few minutes and the Next Action will be active again.