...
| Table of Contents | ||
|---|---|---|
|
...
1 - Enterprise Support Desk presentation
The Enterprise Support Desk is accessible using this URL: Enterprise Support Desk
...
To help you find what you are looking for faster, Maestrano Enterprise Support Desk is linked to Maestrano Enterprise Documentation and redirects you to articles related to your questions.
2 - Raise a ticket
To raise an issue, just click on the appropriate section and the appropriate ticket type on the Enterprise Support Desk and fill in the fields presented - some of them are mandatory. The more details you can give, the better our team will be able to assist, so don't hesitate to be as descriptive as possible.
...
Click on "Create". You will automatically receive an email to confirm we have received your request. Maestrano Support Team will get back to you shortly, following the SLAs set up for your platform.
3 - Tickets follow up and resolution
To follow up on your current issues, you can always access the Enterprise Support Desk, comment on the issues, or even transition them to "Resolved" when you are satisfied with the answer provided
...